Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we’re here to help.

1. Return Eligibility

You may return most new, unused items within 30 days of delivery for a refund or exchange. To be eligible for a return:

• Items must be unused, in original condition, and in the original packaging

• Proof of purchase (order confirmation or receipt) is required

• Items must be returned within the allowed return window

Please contact us before sending any items back:
📧 Email: help@benderlimited.com

2. Non-Returnable Items

We do not accept returns for:

• Items marked as final sale or non-refundable

• Opened or used personal care items

• Custom or personalized products

• Gift cards or downloadable software

If you received a damaged or defective item, please notify us within 7 days of delivery. We’ll arrange a replacement or refund at no additional cost.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g. defective, wrong item).

• We recommend using a trackable shipping method for your return.

• We are not responsible for lost return packages.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 5–10 business days.
Please note:

• Shipping fees (if any) are non-refundable

• Refund timing may vary depending on your bank or credit card provider

5. Exchanges

If you need a different size, color, or replacement item, please contact us. We’ll assist you in placing a new order once the return is confirmed.

6. Need Help?

If you have any questions about your return, reach out to our support team:
📧 Email: help@benderlimited.com